FAQs

Email support@jolicare.com or WhatsApp +6010 215 1385. Anytime.

Right here on our official website or through our Official Stores on Shopee, Lazada, and TikTok Shop. Also stocked in selected retail stores and pharmacies. Find the closest one with our Store Locator.

Yes. Find our official stores on each platform.

Promo codes don't always combine with other offers like subscriptions or loyalty rewards. Things to check:

• Expiration: the code may have expired
• Terms: review the conditions of the original brochure, email, or message
• Specific products: if the code applies to a specific item, make sure it's in your cart
• Eligibility: not all items are eligible for promo codes
• Code entry: enter the code exactly as written

Still not working? Email support@jolicare.com or WhatsApp +6010 215 1385.

Here's how to use Jolicare safely:

• Avoid eyes and nose. If irritation occurs, stop use and consult a doctor.
• Jolicare is built for dry, itchy, and sensitive skin. Check the ingredient list to make sure it suits your skin.
• External use only. If swallowed, seek medical help.
• If pregnant or breastfeeding, consult your doctor before using.
• Formulated for the whole family, ages 2 and above. Keep out of reach of younger children and pets.
• Consistency matters. Use regularly to see noticeable change.
• Lifestyle and environment matter too. Avoiding known triggers helps the results.

Choosing the right skincare for dry, itchy, and sensitive skin can take time. Tell us about your skin and what your family needs, and we'll guide you to the right Jolicare routine. Email support@jolicare.com or WhatsApp +6010 215 1385.

An account helps you manage orders and subscriptions and check out faster. With one, you can track orders, manage subscriptions, and save your preferences. To create one:

1. Click here to sign up.
2. Enter your first and last name.
3. Use the same email as your past orders so they sync.
4. Set a strong password.
5. Check your email and click the verification link.

Done.

1. On desktop, click "Log In" at the top right. On mobile, tap the ☰ menu and pick "Log In."
2. Don't have an account? Sign up here using the same email as your past orders.

1. Go to the Login page.
2. Click "Forgot your password?"
3. Enter your email.
4. Follow the link in the email to set a new password.

No email after a few minutes? Check spam, or contact support@jolicare.com.

Email support@jolicare.com and we'll update your account.

1. Log in to your account.
2. Under "Account Details," select "View Addresses."
3. Edit your default address or add a new one.

Your new address applies to future orders and subscriptions.

Log in and click "My Subscriptions." From there you can update, pause, skip, or cancel anytime.

Sometimes there's a short delay between your package leaving our warehouse and the courier updating their tracking system. Give it 48 hours. Still nothing? Email support@jolicare.com or WhatsApp +6010 215 1385.

You can edit your shipping address yourself on the order status page within 30 minutes of placing your order.

Past 30 minutes? Email support@jolicare.com or WhatsApp +6010 215 1385 and we'll do our best.

Cancellations are only guaranteed within 30 minutes of placing your order. Contact us immediately at support@jolicare.com or WhatsApp +6010 215 1385.

• Email support@jolicare.com or WhatsApp +6010 215 1385.
• Support hours: 9 AM to 6 PM, Monday to Friday (GMT+8).

You'll feel comfort and moisturisation right after applying. With regular use over 14-30 days, you'll notice a real difference in your dry, itchy, sensitive skin.

Everyone's skin is different. It depends on where you're starting and how consistent you are.

After years of products that faded, this one's meant to be felt.

Our products are made with herbs generally considered safe for dry, itchy, and sensitive skin. But every pregnancy and breastfeeding journey is different. As a precaution, you may prefer to avoid certain ingredients during this period.

We recommend consulting your doctor before using any new skincare product. You can share the full ingredient list for review.

If your doctor says OK, apply a thin layer and avoid sensitive areas (stomach, private parts, breasts).

Yes. Jolicare Cream and Lotion are formulated for the whole family, ages 2 and above.

For younger family members (ages 2-6), apply only a thin layer and monitor as you would with any new skincare product. The cooling sensation may feel stronger on young skin.

As always, consult your doctor with the full ingredient list before introducing a new skincare product to your child.

Yes. Jolicare products are formulated with gentle herbal ingredients suitable for sensitive skin.

Apply only a thin layer due to the cooling sensation. Consult your doctor before using on sensitive areas.

Jolicare Cream is built for dry, itchy, and sensitive skin. Its gentle formula helps skin feel calm and supports your skin's natural moisture.

For acne, dark spots, or other specific skin concerns, we recommend products specifically formulated for those needs. Choosing the right product matters.

Yes. Jolicare products are safe to use on the face for dry, itchy, and sensitive skin.

Since the formula is built for body use, the cooling effect may feel stronger on the face. Apply a thin layer to targeted areas only.

For areas around the eyes and lips, apply with extra care and avoid direct contact. For added comfort, apply before bedtime.

Jolicare is not formulated for direct application on the lips. It's built for dry, itchy, and sensitive skin (mainly on the body and face).

However, if you have dry, itchy areas around the lips, you may apply Jolicare Cream to the surrounding skin for intense care.

Apply 2-3 times per day, or whenever your skin feels dry or itchy. Best times: after showering, in the morning, and before bed.

Both are made with herbal actives for dry, itchy, sensitive skin.

Jolicare Cream: intensive repair on the spots that need it most.

Jolicare Lotion: light, daily repair for your whole body.

Pro tip: Cream first on the rough spots, then Lotion everywhere else.

Cream first. Apply Jolicare Cream to specific areas with dry, itchy, or sensitive skin for targeted care.

Then apply Jolicare Lotion to the rest of your body for daily moisturisation and ongoing comfort.

Typical usage:

• Jolicare Lotion: about 1 month with daily use.
• Jolicare Cream (15g and 50g): 2 weeks to 2 months, depending on how often and how much you apply.

These are estimates. Adjust to your needs.

Yes. Jolicare is 100% vegan. Plant-based ingredients, zero animal-derived components. We never test on animals.

Not Halal-certified, but made with plant-based ingredients and no animal-derived substances. Free from common non-Halal ingredients. Muslim-friendly.

We promise never to use harmful ingredients like parabens, artificial fragrances, artificial colorings, sulfates (SLS & SLES), or mercury.

See the full Banned List for everything we won't use.

No artificial fragrances. Any natural scent comes from our herbal ingredients.

We avoid artificial fragrances to keep our products gentle and safe for dry, itchy, and sensitive skin. See our Banned List for what we won't use.

Jolicare is built for dry, itchy, and sensitive skin, for the whole family ages 2 and above. Many customers with specific skin concerns use Jolicare to help support comfort and care for dry, itchy, and sensitive skin.

For medical conditions, consult a healthcare professional before use.

Yes. It's built for dry, itchy, sensitive skin, made with gentle herbal ingredients and none of the parabens or artificial fragrances.

See our Banned List or any product page for the full ingredient list.

10+ Herbal Actives from around the world, blended with our own formulation work.

Each one is gentle on dry, itchy, sensitive skin, and together they give you 4-in-1 Total Repair: Instant Cooling, Itch Relief, Deep Moisturisation, and Active Repair.

10+ Herbal Actives, each pulling its weight, while staying gentle on dry, itchy, sensitive skin.

• Careful selection: high-quality herbs from trusted sources, chosen for skin like yours.
• Smart extraction: we pull the most useful part of each herb and keep it gentle.
• Perfect blending: the extracts work together for balanced care.

Instant comfort and lasting care, backed by science.

Track your order with the tracking number in your shipping confirmation email. Most orders arrive within 3-14 working days.

Provided your WhatsApp number at checkout? You'll get tracking updates there too.

Delays or issues? Email support@jolicare.com or WhatsApp +6010 215 1385.

• West Malaysia: RM4.90.
• East Malaysia: RM9.90.

Free shipping on orders above RM150.

No signature needed. Your package is dropped off at your address.

We ship to:

• Malaysia via jolicare.my
• Singapore via jolicare.sg

First, check your tracking for any updates.

If it hasn't moved for a few days or says "delivered" but you didn't receive it, contact us at support@jolicare.com or WhatsApp +6010 215 1385. We'll sort it out for you.

Yes. Self-collection and Lalamove same-day delivery available within Klang Valley.

To arrange:

• Email support@jolicare.com
• WhatsApp +6010 215 1385

Or grab a Jolicare from a pharmacy near you with our Store Locator.

• Debit & credit cards: Visa, Mastercard
• Digital wallets: PayPal, Apple Pay, Google Pay
• eWallets: TnG, ShopeePay, GrabPay, Boost
• Buy Now, Pay Later: Atome
• Bank transfers: FPX (online banking)
• Cash on delivery (COD)

More options at checkout.

Yes. Split your payment into 3 interest-free monthly installments with Atome.

1. Select "Atome" at checkout.
2. Download the Atome app.
3. Sign up or log in and complete payment.

Your order amount is divided into 3 equal payments, deducted monthly with 0% interest.

Installments not available for recurring subscriptions.

Malaysian Ringgit (MYR) on this store.

International customers: SGD, USD, and other currencies on jolicare.com.

Yes. If you miss a payment, Atome temporarily freezes your account until cleared. Details: Atome Help Center.

Refunds are handled by Jolicare. Once approved, your refund is processed through Atome and reflected under "Bills" in your Atome app.

Refund methods:

1. To card: amount is credited to your card within 10-15 business days.
2. Cancellation/reversal: if refunded within 3 days of purchase, the transaction may be reversed (no charge or refund appears on your statement).

Changed or closed your card? Contact your bank to track your refund. For refund status, reach out to Atome with your Order ID and refund amount.

Details: Atome Help Center.

Yes. Our 31-Day "Try Risk-Free" Guarantee lets you request a refund if you're not satisfied with your first order. No returns needed.

• Email support@jolicare.com with your order details to start.
• Refunds are processed within 10 days, depending on your payment method.
• Details: Refund Policy.

Jolicare products bought from our website or authorised stores are for personal use, not for resale or distribution.

• Personal use only
• No bulk purchasing for resale
• Limited edition products may not always be available; Jolicare may replace them with similar alternatives

By purchasing from Jolicare, you agree to these terms. Violations may result in order cancellations and voiding of our satisfaction guarantee.

Questions? Email support@jolicare.com.

Request a refund within 31 days of receiving your order (for purchases from our official website and authorized stores). No returns needed.

1. Email support@jolicare.com with your order details and reason.
2. We'll review and guide you through.
3. Refunds take up to 10 days to reflect, depending on your payment provider.

Details: Refund Policy.

Once approved, refunds are processed within 10 business days, depending on your payment method and bank.

No refund after 10 business days? Email support@jolicare.com or WhatsApp +6010 215 1385.

You have 31 days to return unused items in their original packaging with proof of purchase.

• Email support@jolicare.com to start your return.
• Defective or wrong item: we cover shipping.
• Changing your mind or exchanging: return shipping is on you. Once received, choose between refund, exchange, or partial refund.
• For damaged or incorrect orders, contact us immediately.

Details: Refund Policy.

Yes. Any Jolicare product can be a one-time purchase. Add to cart and check out as usual.

Manage your subscription refill in your account portal:

• Order now: process your next refill immediately.
• Skip order: skip your next scheduled order without canceling.
• Reschedule: change the date of your next order.
• Delay: postpone your upcoming order.

Log into your account portal to make changes.

Yes:

• Skip order: skip your next scheduled order without canceling.
• Delay: postpone your upcoming order.

Log into your account portal to make changes.

Update variants or swap products anytime under "Subscription details" in your account portal. Log in, make your changes, and your next order updates accordingly.

No. Cancel anytime through your account dashboard.

Note: cancel before midnight the night before your renewal date to avoid the next order being processed.

1. Log in to your account portal.
2. Click "My Subscriptions."
3. Under "Active Subscriptions," click "View Details."
4. Select "Cancel Subscription."
5. Confirm.

Your subscription will stop renewing. Need help? Reach out.

PayPal, Visa, and Mastercard for recurring subscription payments.

Bank transfers, COD, and BNPL methods are not available for subscriptions.

1. Log in to your account portal.
2. Click "My Subscriptions."
3. Under "Active Subscriptions," click "View Details."
4. Under "Shipping Address," click "Edit."
5. Enter your new address.

Orders placed over 30 minutes ago: already sent to warehouse. Contact us for help. Updated address applies to future subscription orders.

1. Log in to your account portal.
2. Click "My Subscriptions."
3. Under "Active Subscriptions," click "View Details."
4. Under "Payment Details," click "Update" to edit existing card or "Change" to switch.

Updated payment applies to future subscription renewals.

• Save 15% on every order
• Automatic deliveries
• Never run out
• Full flexibility: pause, skip, or cancel anytime

Yes. We offer a wholesale program for retail businesses in Malaysia. Click here to apply.

We are not currently partnering with:

• Online/eCommerce retailers or third-party marketplaces
• International retailers and distributors

Questions? Email offline@jolicare.com or WhatsApp +6011 1185 6396.

Jolicare maintains the highest quality standards. To protect our brand and customers, resellers must follow:

• End-user sales only: products are for end users, not for resale or further distribution.
• No brand representation: resellers are not authorized agents and cannot make claims on behalf of Jolicare.
• Quality control compliance: all products sold by resellers must comply with our quality program. Resale or distribution beyond initial end-user sale voids satisfaction guarantee and warranties.

Failure to comply may result in termination of your wholesale account.

Email pr@jolicare.com. We'd love to connect.

Email marketing@jolicare.com. We're open to partnerships.